ECTA Drivers app - how to use for drivers
Welcome to the ECTA Drivers APP Introduction!
We are happy that you are part of the ECTA initiative to make your daily job more attractive and safer for both you and your peer truck drivers. Our number one goal is to give you and your colleagues a voice and an opportunity to rate the (un)loading sites you work with every day!
Thank you for doing such a great job every day and for taking the time to share your daily experiences, be it good or bad, with ECTA!
Table of Contents
What do I get by using the APP?
Your feedback received through the ECTA Drivers APP will be gathered and your experiences will be of major importance to improve your daily workflows at (un)loading sites.
ECTA gathers your feedback and will reach out to the chemical industry with recommendations for improvement. This happens anonymously at all times, so you can feel confident to leave honest ratings.
Registration process
To register to the ECTA Drivers APP you need to be invited by the company/companies you are driving for – be it directly contracted or subcontracted. Only ECTA Full Members will be able to use the ECTA Drivers APP.
Is your Company an ECTA Member and you would like to share your feedback about a certain loading/unloading location? Ask them to send you an invitation link for registering to the APP.
Registration Steps:
- You receive your invitation link for the ECTA Drivers APP
- You register by filling in the following information about you:
1. Name
2. E-Mail Address (this does not necessarily need to be a company mailing address, can also be your private one – nobody will contact you, this is only for logging in)
3. A Password of your choice
4. Additional companies you are driving for (in case you do and these companies are also listed in the ECTA Drivers APP)
5. Your preferred language to use the APP (The APP will also check your browser language to help you. Default is always English.) - After submitting your registration the companies you mentioned in your registration process and the one that invited you get a notification to approve you to use the APP.
- You will get a confirmation E-Mail when you are approved
- You can start using the ECTA Drivers APP
ECTA DriverS APP - without being logged-in
The ECTA Drivers APP can be opened as web-app https://drivers.ecta.com/ or downloaded here.
You can always open the APP even without being logged-in. Here you can see all locations that are part of the ECTA Drivers APP that can be rated. Moreover, you can see the average ratings per location (after 30 submitted ratings per location) and the number of ratings submitted in total.
ECTA Drivers APP - Login
The ECTA Drivers APP can be opened as web-app https://drivers.ecta.com/ or downloaded here.
You can either first search for the needed location or login. You need to be logged-in to submit ratings.
The APP can be used as web-based APP, which means you do not need to download it, but visit it via a browser.
You can also download the ECTA Drivers APP from your APP store (IOS and android).
How to submit ratings
Search for the (un)loading site you want to rate. In case you are registered for more than one company in the APP, please check the correct company you are rating for before submitting the rating. This can be done in the pop-up.
Find you location:
A) Use the search bar. There you can also filter for example you are looking for a BASF location in Belgium. Just enter: BASF BE and all locations in Belgium will be filtered.
B) Zoom and scroll in the map.
C) Click on the GPS symbol to see your current location and all sites around you.
Click on the correct location and use the option “rate“.
Now you can submit your experience based on five categories:
1. Safety: How is the (un)loading site handling your and everybody´s safety. Rate with stars (1 worst, 5 best).
2. Waiting time: In comparison to other sites, how long did you wait? Rate with stars (1 long, 5 short).
3. Truck driver treatment: How were you treated by the location´s staff? Rate with stars (1 bad, 5 great).
4. Driver facilities: How is the quality of facilities offered to you by the site? Are there even facilities? Rate with stars (1 there are none, 5 great facilities).
5. Total residence time spent: How long did you stay from registering at the site until leaving the site? Rate in three time-categories.
Moreover, we would like to understand the activity you are rating for with asking you about the (un)loaded product type.
When you are done, you can submit the rating!
6. If you want, you can furthermore leave a text comment and tell us if you think the location is female driver friendly.
You can rate a certain location only once per day.
You can also mark certain location with a star (on top) to find them faster. They will appear first in the search bar.
PS: For helping you on-boarding to the ECTA Drivers APP, we added the location “ECTA OFFICE” in Brussels. This location is for submitting test-ratings only. Please feel free to try out rating at that particular location before rating an (un)loading location.
The (un)loading site you are looking for is not yet part of the ECTA Drivers APP? Reach out to us (info@ecta.com) or contact the company you are driving for to contact us. We are doing our best to grow the amount of (un)loading stations that can be rated by you!
I rated, what now?
Thank you for actively using the ECTA Drivers APP and submitting good as well as honestly bad ratings – based on your experience!
In case you want to submit another rating for a location you already rated, feel free to do. With submitting more than one rating you can reflect on the location´s (missing) improvement. Please note, that you can rate a locations only once per day. We recommend to rate your experience every time, even if the situation has not changed. This helps us to paint a picture over time to communicate towards the chemical industry for improvements.
You had a great experience at a location? Rate that too! Celebrate great locations and create best practices with your feedback!
ECTA will follow up with (un)loading locations with a great or bad rating! We already started this progress.
We, as ECTA, are the only ones that can see your individual rating. Your connected company/companies can only see how many times you submitted ratings and for what locations.
We, as ECTA, only publish anonymous average ratings within the app.
Furthermore, there will be news and information on our APP News Website: https://ecta.com/ecta-driver-app-news-and-updates – this landingpage is for ECTA APP Admins and Drivers only. Please do not forward this link.
By publishing this information, we want to motivate the (un)loading sites to improve their safety and efficiency performance while they show respect for your daily work. Thanks to your shared experiences!